Company Policy – London Gold Centre eCommerce

London Gold Centre is committed to excellence in selling investment-grade precious metals, including gold, silver, platinum, and palladium, via our eCommerce platform (https://shop.londongoldcentre.co.uk). Our company policy ensures clear, fair, and secure transactions, while maintaining compliance with legal obligations.

1. Compliance and Legal Obligations We strictly adhere to all relevant UK and international laws, including Anti-Money Laundering (AML) and Counter-Terrorism Financing regulations. All customers are required to provide accurate identification and verification documents upon request.

2. Customer Eligibility Customers must be at least 18 years of age and legally capable of entering binding contracts to purchase products from our online store.

3. Pricing and Transparency We provide transparent pricing based on current market rates and clearly display all associated costs during the checkout process. Pricing is regularly updated to reflect real-time market fluctuations.

4. Payment Policy Payment must be completed in full before the dispatch of products. Accepted payment methods include bank transfers, debit/credit cards, and other secure online payment systems as detailed during checkout.

5. Product Quality and Authenticity London Gold Centre guarantees the authenticity and stated purity of all precious metal products. Each product undergoes rigorous quality checks before sale.

6. Delivery and Risk Management All products are shipped via secure, insured, and tracked courier services. The risk of loss or damage passes to the customer upon receipt of the goods.

7. Returns and Refund Policy Due to the nature of precious metals, returns are accepted only in cases of defective products or incorrect descriptions. Any claims must be reported within 14 days of receipt.

8. Customer Privacy and Data Protection Customer data is protected under the UK Data Protection Act 2018 and GDPR. Personal information is securely stored and only shared when legally necessary for transaction processing or compliance purposes.

9. Customer Service and Complaints Handling We are dedicated to providing exceptional customer service. Any complaints or concerns should be directed promptly to our customer service team at info@londongoldcentre.co.uk or by phone at 020 7404 7473.

10. Regular Policy Review Our company policies are reviewed regularly to ensure ongoing alignment with legal requirements and industry best practices. Policy changes are communicated clearly to customers.

By engaging in transactions through London Gold Centre’s eCommerce platform, customers acknowledge and agree to comply with this company policy.