5 Hatton Garden, London EC1N 8AA | Customer Support: Support: 020 7404 7473
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Terms and Conditions for Online Purchases – London Gold Centre

1. Introduction

These Terms and Conditions govern all purchases made through our eCommerce platform at shop.londongoldcentre.co.uk. By placing an order, you agree to be bound by these terms.

2. Eligibility

To purchase from our online store, you must be at least 18 years old and legally capable of entering into binding contracts.

3. Products and Pricing

  • Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it.

  • Pricing: All prices are in GBP and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

4. Orders

  • Order Acceptance: Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the product has been dispatched.

  • Order Cancellation: You may cancel your order before it has been dispatched. Once dispatched, orders cannot be cancelled.

5. Payment

  • Payment Methods: We accept payment via bank transfer, debit/credit card, and other methods as specified on our website.

  • Payment Processing: Payment must be received in full before the dispatch of any products.

6. Delivery

  • Shipping: We offer insured delivery services within the UK. Delivery times and costs are specified during the checkout process.

  • Risk of Loss: Risk in the goods passes to you when you, or a person you have nominated to receive them, take physical possession of the goods — on signed-for delivery or on collection from our shop.

7. Returns and Refunds

  • Non-Returnable Items: Due to the nature of precious metals, we do not accept returns or offer refunds unless the product is defective or not as described.

  • Defective Products: If you receive a defective product, please contact us within 14 days of receipt to arrange for a return and replacement or refund.

8. Compliance and Due Diligence

  • Anti-Money Laundering (AML): We comply with all applicable AML regulations. We may require identification and verification documents before processing your order.

  • Customer Due Diligence: We reserve the right to conduct due diligence checks and may refuse to process orders that do not meet our compliance criteria.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the purchase or use of our products. Our total liability to you for any claim arising out of or relating to these terms shall not exceed the purchase price of the product in question.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy at shop.londongoldcentre.co.uk/privacy-policy for information on how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

London Gold Centre
5 Hatton Garden
London EC1N 8AA
Phone: 020 7404 7473
Email: info@londongoldcentre.co.uk

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